5 Easy Steps to Improving Your Security Guard Service
What we have found is that almost all security guard businesses are capable of providing the service that property managers want, but too often do not because of a lack of ongoing excellent management procedures.
Safety guard businesses are unlike any vendor that a property supervisor usually hires. If you employ a painter, then you are able to see whether or not they do their tasks by taking a look at the walls. But when you employ a security guard company, how often can you determine if the protector company is performing their job including running background checks and drug screenings, providing great training to your guards, and efficiently monitoring and supervising your defenses. In the majority of instances they likely are, but it is important to employ a system of verification and quality management to make sure that problems connected with the lack of performing these tasks do not begin to occur.
In this article we’ll talk five (5) easy steps to enhancing your security guard service and attaining everything you imagine as your ideal keyholding Enfield.
Display Your Guards Qualifications
In most states, guards have been mandated to have a predetermined amount of training before they can begin working as security guards. If your state is among those states, make sure that your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that’s being supplied by your security provider and ask yourself does it seem adequate.
Additionally, is your security guard company performing background and drug screenings on all of your defenses until they send them to your own property? If they are, they ought to be providing you with verifications. If not, why?
Another excellent method to screen if the protector is a good match for your property is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This first dialogue can tell you a lot about what to expect from that shield and it gives you a chance to ask a different shield if you feel that it is necessary.
Assess Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces every shield to the company itself, in many circumstances the shield’s orientation to his delegated property is not as complete. We call the orientation to the delegated property”Website Specific Training”. Learn What your website specific training resembles:
• Does it occur at your property?
• Who does the training?
• Just how long is each new officer educated?
• Just how long does the security company double bank?
Determine the response to every one of these questions and be certain that they match what you feel is sufficient. You should even consider sitting in on your security guard business’s orientation and also your website specific training to get an understanding of what goes on preparing a shield to work at your property.
Protect supervision is among the more important factors of good security guard service. When security businesses deliver poor oversight, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the protector to learn and better understand their duties. When the guards are not being supervised, they begin to feel that their work is not important and they begin to see themselves as not as a part of the security team. When guards do not feel like part of your team it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract does not demand on-site supervision, how does your security guard company remotely oversee its defenses? Outside of the Standard security company field supervisor spot checks, the two methods of remote oversight that prove most successful are:
Officer Tour Tracking Systems
If your guards must make rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they are in your property. These tracking systems permit the security guard company to monitor the time and log the activity of the guards while they are making rounds to various areas in your property. Most Officer Tour Tracking Systems can generate reports which empower the security guard company to quickly get an understanding of if the protector is making rounds. The property manager also needs to be provided with an updated version of those reports.
In addition to Officer Tour Tracking systems, we’ve found that using a system for guards to check in regularly with the security guard provider provides a method of earning certain that each guard is secure and alert. By having guards check-in regularly together with the security guard company, at least each 30 minutes, guards feel that their safety is important and that being awake and attentive is an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are almost always good ways of finding out exactly what is happening with your security while you are not there. Through these inspections, be sure to ask your security guards questions about their duties and responsibilities to make sure that they understand their tasks. In reality, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program. Remember, when choosing a security consultant be sure that the consultant is not actually a security guard company. If that’s the case, your audit is guaranteed to develop problems with your current security guard company.